Question 1

What does Weekly Service include?

Accepted Answer

This will be a once per week visit that includes the following:
·        Water Testing – a sample will be collected and emailed to you showing what the water 		  chemistry is currently.
·        Chemical Balancing – adjust water chemistry based on samples obtained using our chemicals.
·        Vacuuming – detailed vacuum using RipTide vac.
·        Brushing – Keeps the walls and floor clean
·        Phosphate Protection
·        Cleaning Skimmers – Empty pool skimmers and pump skimmer baskets
·        Detailed Recap of each visit and everything your tech has done
·        List of simple chemicals to keep on hand (since we do not know your pool usage)
·        $50 Referral credit for a referral signing up for service

Question 2

What is a Pool School?

Accepted Answer

Pool school is basically that. We schedule a time to arrive on property with the homeowner and the "school" usually lasts 2 hours. Our goal is to help the homeowner have a better understanding and working knowledge of all equipment, your pool chemistry, and maintenance. We allow the session to be recorded if needed, notes to be taken, and can provide you with the approximate gallons of your pool. No questions should be avoided during this session, ask away and we will be more than happy to assist!

Question 3

How often should I run my equipment?

Accepted Answer

The rule of thumb especially here in Texas is about 1 hour for every 10 degrees (Avg. Temp is 80, run it at least 8 hours during the HEAT of the day.)

During the Summer months it may be required to run your equipment a minimum of 12 hours to help keep your water circulating and moving. Pool use increases beginning in March, think about how often you will be using your pool, who will be using it, and how many people will be in and out. Adjust accordingly and increase when needed.

Question 4

How will I know the Technician showed up?

Accepted Answer

Our system is designed to send an email out after each service visit. The information you receive is for your pool only. It includes all services performed (brushing, vacuuming, skimming, etc.) along with down to the oz. of chemicals that we added during our visit. Before a technician can submit the report, a picture of the pool is required. We can not upload pictures to the report unless it is taken directly from the devices camera at the time of service.

We try to maintain a regular 7 day service schedule, but sometimes mother nature does not allow this. When this happens, we like to move the missed visits to the next day or the end of the week, depending on the weather in the area. Your tech will provide you a missed visit email detailing the plan for your next visit.

Question 5

Is there a contract for service?

Accepted Answer

We do not provide contracts. This is a month-to-month service that can be paused or canceled at any time. We request payment up front for this service since there is no contract. If you cancel in the middle of your service, we will finish the remainder of our visits.

Question 6

Will I need to keep chemicals on hand?

Accepted Answer

During our initial visit and assessment of your pool, we will provide you with a simple list of chemicals to keep on hand for your personal use. This typically only includes 12lbs of shock and acid but can range depending on usage. This greatly assists during the hottest parts of the year when your pool is being used daily. These chemicals are for your use only, as we provide all of our own chemicals. Your tech will let you know if additional doses are needed in between the visits.

Question 7

What can I do to help prevent algae?

Accepted Answer

As we all know, Texas heat and pop-up thunderstorms are a regular occurrence. We strive to keep our homeowners from having to do any work to their pool, but sometimes extra chemicals are needed. To help prevent algae in your pool, please make sure everyone showers before entering, keep pets out of the pool as much as possible, and follow any instructions left by your technician. When it rains, or there is heavy use of the pool, it is always recommended to test chlorine and Ph levels afterwards and add any chemicals that may be needed to bring it back in range. If you are unsure how to do this, or how much to use, please let your technician know and we will gladly show you.

Question 8

How do I sign up for service?

Accepted Answer

Simply fill out the contact form on the home page and we can schedule a free consultation. During this consultation we will get the measurements of your pool to determine the gallons, take pictures of your equipment, and make any special notations that we may see. You will receive an email detailing our visit, and a quote within the next 48 hours following your visit. After receiving the quote, you are able to accept, a payable invoice will be sent out shortly after.

After payment has been received the system automatically places you on the next available service day for your area.

Frequently asked questions